Frequently asked questions
If you have any other doubts or questions please send us an email to [email protected] and we will be happy to answer!
None! We offer Free Worlwide Shipping for all the items in the Store.
AlzaPrima only ships products with DHL.
Once the order is placed and the payment confirmed we start porducing your product.
As it is Handmade we usually take from 1 to 3 Working Days to fulfill your order. Then we dispatch it and you will receive a Tracking Code for you to do the follow up on the DHL website.
Yes. We have a SSL Certificate so your information through the website is secure. Also, as we use PayPal as our Payment Method, none of your payment data is run through this web but with their Security checks for you to be secure that we don´t have access to any sensible data.
- America and Canada: 2 to 3 Working Days.
- Europe: 3 to 4 Working Days.
- Australia: 5 to 6 Working Days.
- Rest of the World: 7 to 10 Working Days.
It can take less or more time depending on your geographic location, availability or weather conditions as well as the customs inspection, this is an estimate. In order for us to comply with these estimates, the client must add its phone number for it is a requirement from the Courier company. We will provide you a Tracking Number for you in order you can do a follow up.